Halo Connect - Multiple short periods of degraded performance and increased failure rate – Incident details

All systems operational

Multiple short periods of degraded performance and increased failure rate

Resolved
Degraded performance
Started 5 months agoLasted about 23 hours

Affected

Halo API

Degraded performance from 1:00 AM to 11:55 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We have identified the component causing the windows of degraded performance and have implemented a mitigation. This appears to have resolved the issue and we are continuing to monitor for any ongoing impacts.

  • Investigating
    UTC
    Investigating

    We are currently investigating the cause of multiple 10-minute windows of elevated failure rates today.