Halo Connect - Multiple short periods of degraded performance and increased failure rate – Incident details

All systems operational

Multiple short periods of degraded performance and increased failure rate

Resolved
Degraded performance
Started 5 months agoLasted 7 days

Affected

Halo API

Degraded performance from 10:10 PM to 11:29 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has now been resolved. The bottleneck that caused degraded performance for short periods on March 10 and 11 has been removed.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Update
    UTC
    Update

    We are currently seeing similar degraded performance from 2:05pm - 2:15 AEST and are investigating.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident that impacted failure rates from 8:09-8:30am and 1:00-1:30pm AEST.