Halo Connect Status - Incident history

Duplicated immediate queries

2026-07-03T18:00:00.000+00:00

Type: Incident

Duration: 2 days, 6 hours and 6 minutes

Affected Components: Halo API

Jul 4, 06:37:50 GMT+0
Monitoring - We have restarted the impacted Microsoft component which has forced a reconnection of all Halo Link instances. This has resolved the duplicate immediate queries. We are currently monitoring the result..

Jul 6, 00:05:53 GMT+0
Resolved - This incident has been resolved..

Jul 3, 18:00:00 GMT+0
Identified - We are aware of an issue impacting around a third of our Halo Link fleet resulting in duplicated immediate queries. This appears to be related to a Microsoft component issue and not a result of our platform. We have raised a ticket with Microsoft and are continuing to work on a fix for this incident..

High number of 503 errors

2026-06-15T23:00:00.000+00:00

Type: Incident

Duration: 6 hours and 31 minutes

Affected Components: Halo API

Jun 16, 00:54:41 GMT+0
Monitoring - We experienced a brief disruption to our services caused by an issue with Microsoft Azure, our cloud infrastructure provider. The issue did not originate from our own systems. Microsoft has since resolved the issue, and we are currently monitoring to ensure services remain stable..

Jun 16, 05:31:01 GMT+0
Resolved - This incident has been resolved..

Jun 15, 23:00:00 GMT+0
Investigating - We are currently investigating this incident..

Multiple short periods of degraded performance and increased failure rate

2026-03-09T22:10:00.000+00:00

Type: Incident

Duration: 7 days, 1 hour and 20 minutes

Affected Components: Halo API

Mar 9, 22:10:00 GMT+0
Investigating - We are currently investigating this incident that impacted failure rates from 8:09-8:30am and 1:00-1:30pm AEST..

Mar 11, 04:13:15 GMT+0
Investigating - We are currently seeing similar degraded performance from 2:05pm - 2:15 AEST and are investigating..

Mar 16, 23:29:54 GMT+0
Resolved - This incident has now been resolved. The bottleneck that caused degraded performance for short periods on March 10 and 11 has been removed..

Mar 12, 06:00:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Mar 14, 10:00:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Multiple short periods of degraded performance and increased failure rate

2026-02-26T01:00:00.000+00:00

Type: Incident

Duration: 22 hours and 55 minutes

Affected Components: Halo API

Feb 26, 06:17:26 GMT+0
Monitoring - We have identified the component causing the windows of degraded performance and have implemented a mitigation. This appears to have resolved the issue and we are continuing to monitor for any ongoing impacts..

Feb 26, 23:55:28 GMT+0
Resolved - This incident has been resolved..

Feb 26, 01:00:00 GMT+0
Investigating - We are currently investigating the cause of multiple 10-minute windows of elevated failure rates today..

ISP outage (AAPT) impacting Halo Link connectivity

2026-01-27T23:00:00.000+00:00

Type: Incident

Duration: 2 days, 6 hours and 56 minutes

Affected Components: Halo API

Jan 30, 05:55:39 GMT+0
Resolved - This incident has been resolved..

Jan 27, 23:00:00 GMT+0
Identified - We are working with practices and IT groups to help resolve issues related to an ISP outage (AAPT) impacting Halo Link connectivity. If a practice contacts you regarding a connectivity issue after their internet has been restored, please request they restart the Halo Link service or ask them to contact Halo Connect support..

Jan 29, 05:41:25 GMT+0
Monitoring - The majority of sites have been resolved and we are working with site IT to resolve the small number remaining..