Multiple short periods of degraded performance and increased failure rate

Resolved

Degraded performance

Started about 2 months agoLasted 7 days

Affected

Halo API

Updates

Resolved
March 16, 2026 at 11:29 PM
Resolved
March 16, 2026 at 11:29 PM
This incident has now been resolved. The bottleneck that caused degraded performance for short periods on March 10 and 11 has been removed.
Monitoring
March 14, 2026 at 10:00 AM
Monitoring
March 14, 2026 at 10:00 AM
We implemented a fix and are currently monitoring the result.
Identified
March 12, 2026 at 6:00 AM
Identified
March 12, 2026 at 6:00 AM
We are continuing to work on a fix for this incident.
Update
March 11, 2026 at 4:13 AM
Update
March 11, 2026 at 4:13 AM
We are currently seeing similar degraded performance from 2:05pm - 2:15 AEST and are investigating.
Investigating
March 09, 2026 at 10:10 PM
Investigating
March 09, 2026 at 10:10 PM
We are currently investigating this incident that impacted failure rates from 8:09-8:30am and 1:00-1:30pm AEST.

Halo Connect - Multiple short periods of degraded performance and increased failure rate – Incident details